1400 M Street NW, WASHINGTON, 20005

Department: Orientation Position: Orientation Duration: 0.5 month Job Description: You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase. Department: Rooms Division Position: Front Desk Agent Duration: 3.5 months Job Description: You will learn the front desk computer system; check-in and check-out procedures; promoting the Preferred Guest Program; cashier responsibilities; maintaining a house bank and making a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment, and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up-selling techniques; resolve guest concerns. Department: Rooms Division Position: Concierge Duration: 5 months Job Description: You will learn responsibilities of concierge and guest services staff; learn to answer questions and make reservations for various services; learn to keep accurate records of arrangements made; assist answering questions and/or give directions to hotel facilities; learn to coordinate activity reports to track reservation bookings; introduce guests to property and guest rooms and assist with the coordination of luggage delivery; maintain current information and materials regarding hotel facilities and services, local restaurants and attractions; maintain a current resume book related to conventions, meetings, and special events. Department: Rooms Division Position: Front Desk Supervisor Duration: 3 months Job Description: You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings. Requirements - you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR - you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR - you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) - you have shown consistent career growth over the last years - you have shown serious commitment to your most recent employers.