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The role of the Account Handler is to provide office-based support to an Account Executive in the day to day running of the commercial lines client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals.
The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
Ensure the smooth running of assigned portfolio on a day-to-day basis
Achieve agreed retention rates
Achieve cross selling and referral targets
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a pro-active manner
Resolve any identified discrepancies in provider documentation before sending to clients
Maintain client records and data in line with our systems and protocols
Provide a proactive professional telephone handling service for both internal & external contracts, including clients, brokers, providers and colleagues.
What are we looking for?
Essential - Background in Commercial Insurance, commercial combined, contractors combined, property owners and fleet
Ideal - MLP and Cyber experience
Excellent communication and interpersonal skills
Proactive attitude, with the ability to use initiative
The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
Effective teamworking skills
Influencing and negotiation skills
Resilience, to enable you to deal with problems and constructive criticism
Why join us?
A supportive team environment where your expertise is valued.
Opportunities for career development and progression.
Competitive benefits package.
If you’re ready to take the next step in your insurance career, apply today and let’s talk!
#AIB #LI-RK1
INDX1
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
