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We're looking for an Account Manager to own and grow a portfolio of B2B customers for an AI-powered phone communication platform. You'll sit at the intersection of sales and customer success, driving expansion revenue while ensuring customers get measurable value from the product — playing a key role in shaping how the company scales its account motion.
Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
Run regular review, discovery, and upsell conversations to expand use cases and identify new opportunities.
Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis.
Drive successful onboarding and ongoing product adoption to maximize retention.
Maintain clean CRM records, reliable forecasts, and a healthy pipeline.
Conduct regular touchpoints and QBRs to proactively surface value and address risks.
Collaborate cross-functionally with Customer Success, Product, and Marketing for smooth handovers and aligned account plans.
Collect and relay structured customer and market feedback to product and go-to-market teams.
At least 1 year of experience in B2B SaaS sales, account management, or customer success — with a clear track record of driving expansion revenue within existing accounts.
Proven ability to execute upsells, renewals, and add-ons against commercial targets.
Strong product and technical understanding, with a genuine affinity for AI/ML technologies; comfortable leading product demos and discussions.
Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and disciplined pipeline hygiene.
Structured working style, ownership mindset, and a strong customer-first orientation.
Native-level German fluency — essential for calls, reviews, and demos.
Experience in a startup or scale-up environment is a plus.
OTE €65,000–€95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.
Based on-site in Vienna, Austria, with hybrid working possible.
