Account Manager
About this role
About the Role
A fast-growing, seed-stage B2B SaaS company building AI-powered phone assistants for small and medium-sized businesses is looking for an Account Manager to own and grow a portfolio of existing customers. You'll sit at the intersection of sales and customer success — driving expansion revenue, ensuring deep product adoption, and serving as the primary strategic partner for your accounts. This is a high-ownership role that will directly shape the company's account management and expansion motion as it scales.
What You'll Do
Serve as the primary point of contact for assigned B2B accounts across the full customer lifecycle.
Drive expansion revenue through upgrades, add-ons, and renewals — hitting monthly and quarterly targets.
Run regular business reviews, discovery sessions, and upsell conversations with existing customers.
Analyze customer usage data to surface automation opportunities and demonstrate measurable business impact.
Ensure smooth onboarding and sustained product adoption to maximise long-term retention.
Maintain clean CRM records, reliable revenue forecasts, and a healthy expansion pipeline.
Collect and relay structured customer and market feedback to Product and GTM teams.
Collaborate cross-functionally with Customer Success, Product, and Marketing on handovers and aligned account plans.
Help define and refine the company's account management and expansion playbook.
What We're Looking For
Required:
At least 1 year of experience in B2B SaaS sales, account management, or customer success with a clear track record of driving expansion revenue (upsells, renewals, add-ons).
Native-level German — you'll run calls, demos, and executive reviews entirely in German.
Proven ability to manage a B2B SaaS customer portfolio with responsibility for upsell and retention targets.
Strong product and technical aptitude with a genuine affinity for AI/ML technologies; comfortable in product demos and technical conversations.
Structured approach to account planning, CRM hygiene, and revenue forecasting.
Cross-functional collaboration skills — you work well with Customer Success, Product, and Marketing teams.
Willingness to work on-site in Vienna (hybrid arrangement possible).
Nice to Have:
Experience in a startup or scale-up environment.
Hands-on experience with CRM tools such as Salesforce or HubSpot.
Direct experience working with AI-powered products or technologies.
Compensation & Benefits
OTE: €65,000 – €95,000 (fixed salary + uncapped commission), depending on experience.
Opportunity to join a high-growth AI company at an early and impactful stage.
Location
This role is based on-site in Vienna, Austria, with hybrid flexibility available. Visa sponsorship is not available — candidates must already have the right to work in Austria.