Account Manager

About the role

Equativ is looking for a detail-oriented, analytical, and motivated individual to join our Demand Operations team. As an Account Manager at Equativ, you will have the opportunity to work hands-on within the front lines of the online advertising industry. You will be responsible for a variety of internal and external management functions, including but not limited to establishing and maintaining long-lasting client relationships, monitoring our Managed Service offerings, and working collaboratively across multiple internal teams.

Key day-to-day responsibilities

• Work collaboratively with cross functional teams to ensure campaign success and client satisfaction by supporting, advising, and communicating challenges in need of attention.

• Retain customers by providing outstanding customer service and timely responses.

• Oversee end-to-end campaign lifecycle by managing campaign timelines, owning the campaign calendar, and ensuring all client deadlines are met.

• Monitoring the performance and measuring the success of all campaigns while serving as a POC for internal teams such as Sales, Product Development, Finance, and Engineering teams to ensure consistent and smooth delivery of all campaigns.

• Partner with Sales to ensure all accurate campaign information and materials are captured and entered into internal systems for implementation.

• Work with internal and external teams to drive business goals and help our clients exceed their KPIs.

• Maintain and optimize workflow systems to support streamlined operations, improve process transparency, and ensure key information is accurately maintained for efficient team execution.

• Proactively make UX/UI suggestions to enhance internal tools and platforms as well as improve platform usability for clients.

Who you are

• Bachelor's degree (Advertising, Communications, or other business-related field)

• 1+ years of professional experience and/or internships preferred

• AI curiosity and willingness to leverage AI tools

• Strong communication skills — able to articulate thoughts and express effectively using oral, written, and non-verbal communication skills, as well as listening skills to gain understanding

• Ability to manage multiple priorities on tight deadlines while remaining effective and efficient

• Ability to work well autonomously and within a team in a fast-paced, creative environment