Account Manager (SC Clearance)

Company Description

We’re Hiring: Account Manager (SC Clearance Required)!

📍 Location: Hybrid, North West + Regular Site visits
💰 Pay: £45K - £50K Depending on experience + £7,200 Car Allowance + 25 days annual leave.

🕒 Working Hours: Monday - Friday (With Flexibility to attend industry & client events when needed)

🎓Learning & Development:  From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes! 

Grade: G

More about the role...

Are you an exceptional operational leader (from any industry) with a passion for service excellence, customer satisfaction, and building high-performing teams? If so, this could be the perfect next step in your career.

We are seeking an experienced Account Manager to take ownership of service delivery across a portfolio of sites throughout the North West. This is an exciting opportunity for a commercially minded and people-focused leader who thrives in fast-paced operational environments and is driven by delivering outstanding customer outcomes.

As our new Account Manager, you will be responsible for ensuring operational excellence across multiple locations, building lasting client relationships, and leading teams to consistently exceed performance expectations. Working closely with both customers and operational teams, you will drive service standards, manage contractual delivery, identify opportunities for continuous improvement, and create a culture of accountability, engagement and excellence.

The successful candidate will bring excellent stakeholder management skills, a proven track record of leading geographically dispersed teams, and the ability to balance commercial objectives with exceptional customer and people service. If you are passionate about developing people, enhancing operational performance, and delivering best-in-class service solutions, we'd love to hear from you.

Please Note: Due to contract and site based requirements (All Applicants MUST be able to obtain and pass SC Clearance to be considered for the opportunity)

Job Description

What you'll be doing...

As Account Manager, you'll be responsible for leading a large operational team and ensuring exceptional service delivery across the account.

You'll:

• Lead, coach and develop Site Managers, Supervisors, Team Leaders and frontline colleagues.
• Build trusted relationships with key customers and stakeholders, acting as the main point of contact for operational matters.
• Drive operational excellence and continuous improvement initiatives to enhance service delivery.
• Ensure contractual KPIs, service levels and business objectives are consistently achieved and exceeded.
• Manage recruitment, workforce planning and succession planning to maintain a high-performing team.
• Foster a culture of engagement, recognition and accountability across the account.
• Oversee budgets, resource planning and operational efficiency to deliver strong commercial performance.
• Ensure compliance with company policies, regulatory requirements and risk management standards.
• Monitor performance, manage incidents and implement corrective actions where required.
• Identify opportunities to enhance services, improve customer experience and add value to the account.
• Work collaboratively with internal teams and share best practice to support wider business success.

Please Note: This is not the full list of responsibilities for the role, but give a good picture of what you will be doing in the day to day.

Qualifications

What you'll bring...

• Experience managing large operational teams within a service-led environment.
• A track record of delivering operational excellence and customer satisfaction.
• Excellent stakeholder management and relationship-building skills.
• Commercial awareness with experience managing budgets and performance metrics.
• Experience of driving employee engagement, development and retention.
• Knowledges of planning, forecasting and organisational capabilities.
• The ability to influence and communicate effectively at all levels.
• A proactive and solutions-focused mindset.

Essential Requirements

• Minimum of 3 years' management experience.
• Full UK driving licence.
• Ability to obtain SC Clearance to operate on clients sites.
• Experience managing customer relationships and service delivery.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Knowledge of budget management and P&L accountability.

Additional Information

It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.

Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

So what you can expect 
Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.

See an inclusive world

Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview.

Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day.

See a rewarding world

We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to:

• Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice.
• Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice.
• Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals.
• Peace of Mind: Life assurance and support for you and your family when it matters most.

Take the next step your career journey 
Join a team that values you start your career with Securitas UK today.

Click ‘I’m Interested’ to see a different world.