Position Summary:
The successful candidate will offer extensive administrative and back-office assistance to our client's Accounting and Finance Department. Key responsibilities include ensuring precise customer setup and pricing implementation, as well as maintaining proactive communication with clients regarding all billing, payment, and invoicing matters.
Responsibilities:
Customer Onboarding & Setup
- Create new customer profiles in finance and billing systems post-contract execution.
- Ensure accurate entry of all required data (legal entity, billing contacts, payment terms, etc.).
- Verify contract details (pricing, term, start date) against system setup.
- Maintain data consistency between CRM (HubSpot/Salesforce) and finance systems (QuickBooks/Stripe).
Pricing & Invoicing
- Set and update pricing in systems based on executed contracts, maintaining audit logs.
- Generate initial customer invoices, verifying line items against contract pricing.
- Coordinate internal invoice review and approval before customer issuance.
Billing Support & Payments
- Monitor the Finance Support inbox and respond to routine customer inquiries about invoices, pricing, and billing within defined SLAs (e.g., 24 hours).
- Escalate complex billing disputes to the Finance Manager.
- Manage customer requests for off-Stripe payment methods (wire, ACH, crypto).
- Confirm receipt of payments and assist with reconciliation against open invoices.
- Screen new customer crypto wallet addresses for risk compliance.
Administrative & Reporting
- Maintain strict confidentiality of all financial data.
- Adhere to internal Standard Operating Procedures (SOPs) for the contract-to-cash process.
- Prepare weekly summary reports (new setups, invoices issued, pricing updates, email volume, and escalations).
- Provide documentation for periodic audits.
Qualifications & Experience:
- Advanced, near-native English proficiency.
- Bachelor’s degree in Finance, Accounting, Business, or related field.
- 2-3 years of experience in a corporate back-office, billing, or accounting support role, within a BPO environment (required).
- Proficiency with finance/billing systems (QuickBooks, Stripe, ERP) and CRM (HubSpot/Salesforce).
- Proven record of precise data entry, validation, and maintenance.
- Excellent professional communication skills for managing customer billing inquiries.
Key Skills:
- Strong understanding of the Contract-to-Cash cycle.
- Exceptional accuracy, attention to detail, and organizational skills (meeting SLAs).
- High level of discretion in handling sensitive financial data.
- Experience in generating summary and reconciliation reports.
On-site role in Bogota.
