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About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
What you will do
Generate and send customer invoices, statements, and payment reminders.
Follow up and communicate with customers regarding outstanding invoices and payment discrepancies via calls and emails.
Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds.
Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable.
Collaborate with the sales team and customer service department to address customer inquiries and resolve any issues impacting payment collection.
Monitor and reconcile customer accounts to ensure accuracy and prompt payment collection.
Maintain up-to-date customer records with accurate billing and contact information.
Assist with month-end and year-end closing activities, including account reconciliations and financial reporting.
Who you are
Successful candidate is a team player and independent problem-solver. You are curious and look to correct root causes to prevent future service and financial impact. You have a knack for numbers, are very outcome oriented, and have strong prioritization skills. You have an excellent understanding of accounting practices and reconciliations. You are analytical, problem-solving, self-motivated, detail oriented and collaborative.
Degree in accounting, finance, or a related field.
Proven experience with collections
Proficient in Microsoft Office applications in particular Excel.
Demonstrate strong organisation skills and strong attention to detail with a dedication to accuracy.
Demonstrate ability to multi-task and work at a fast pace.
Demonstrate analytical and problem-solving skills.
Understanding of credit and collection practices and legal regulations.
Ability to maintain confidentiality of sensitive financial information.
Multi-lingual - English is required, other European languages are desirable.
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
