Admin / Guest Experience Executive

Summary: We are looking for an Admin / Guest Experience Executive to manage guest communications, owner updates, and administrative tasks. Acts as the first point of contact for guests and supports operational workflows. Key Responsibilities: Respond to guest inquiries and bookings via PMS (Hostaway). Coordinate check-in/check-out schedules with the Operations Manager. Monitor guest reviews and escalate complaints to the Operations Manager. Update management on unit statuses and guest feedback. Assist with reports on occupancy, revenue, and maintenance alerts. Support inventory tracking of consumables and amenities. Ensure smooth communication between operations, cleaning teams, and management. Maintain all books, reports, folders, and files related to company operations. Requirements Qualifications & Skills: Experience in hospitality or customer service. Proficiency with PMS (Hostaway) and office tools. Excellent communication and interpersonal skills. Organized, detail-oriented, and proactive. Flexible and available for all-round hospitality tasks.