Administrative Assistant for a Plumbing & HVAC Services Company in the US (Home Based Full Time)

• Follow up on annual maintenance agreements within HCP through email, text, and phone calls. • Schedule maintenance appointments and remind customers of upcoming services. • Retain customers by explaining the benefits of maintaining their annual maintenance agreement. • Respond to positive Google reviews. • Run the weekly technician sales report every Monday. • Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late. • Monitor the HCP inbox and respond to customer inquiries as needed. • Assist with answering incoming calls. • Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives.