Administrative Support Clerk

Job Description

Build the Future with Us

Do you enjoy structured, detail-oriented, and hands-on work? Are you looking to contribute to the quality of service provided to our clients while playing a key role within a dedicated team? As an Administrative Support Clerk, you will directly contribute to the operational efficiency of the Life and Disability Claims sector by ensuring the smooth execution of administrative activities and supporting your colleagues in an environment where workloads are high and deadlines are critical.

This position offers an excellent opportunity to leverage your administrative expertise, organizational skills, and operational leadership within a company that puts people at the heart of its priorities.

What You Will Accomplish with Us

As an Administrative Support Clerk, you will be at the heart of our mission. Your key responsibilities will include:

• Opening, processing, and closing short-term and long-term disability claim files in accordance with established procedures.
• Scanning, filing, and tracking documents related to the Life Insurance and Disability sectors, ensuring the accuracy and integrity of records.
• Performing various administrative and financial transactions, including setting up direct deposits, processing invoices, cashing cheques, and managing issued payments.
• Managing departmental inboxes, as well as processing and distributing mail and special deliveries.
• Participating in the resolution of more complex situations and contributing to continuous improvement, innovation, and process optimization initiatives.

What Could Help You Succeed in This Role

We're looking for someone who:

• Holds a relevant post-secondary diploma or has a minimum of three years of relevant experience in a structured administrative or operational environment, ideally within the insurance, financial services, or complex administrative services sectors.
• Is recognized for their accuracy, attention to detail, and reliability.
• Demonstrates strong organizational skills and the ability to effectively manage priorities and meet deadlines.
• Possesses excellent interpersonal, communication, and collaboration skills.
• Is client-focused and solution-oriented.
• Demonstrates autonomy, sound judgment, and confidence in handling complex or ambiguous situations.
• Has an excellent command of French, both spoken and written.
• Has an intermediate knowledge of English, as the incumbent will communicate daily with English-speaking clients and partners across Canada through emails and phone calls.

Why You'll Love Working with Us

• A work environment where learning and development are combined with a collective pursuit of excellence.
• Artificial intelligence tools available to everyone, helping to enhance personal efficiency and support organizational growth.
• A healthy, safe, equitable, and inclusive workplace where people are encouraged to reach their full potential.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans.
• Competitive retirement savings plan.
• Employee share purchase plan.
• Vacation program and wellness and personal development days.
• Telemedicine services.
• Employee and Family Assistance Program (EFAP).
• Ergonomic equipment program.
• Performance bonus.
• Discounts on iA products.
• And much more!

Apply Today and Take Charge of Your Career

Join us where your talent truly makes a difference!

Not Sure Whether to Apply?

At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you!

Location(s)

Montreal / 1981 McGill College Avenue

Other Possible Location(s)

Quebec / 1080, Grande Allee West

Company

iA Financial Group

Posting End Date

2026-08-21

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto 

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.