Advertisers Support (Russian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Russian-speaking Advertisers Support for their Lisbon office. 

Position: Advertisers Support

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)

• Provide pre and post-sales support for all self-service products

• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features

• Identify trends and solve problems facing multiple SMB clients

• Deliver a positive attitude towards the brand

• Maintain and update all job-related administrative forms.

REQUIREMENTS:

• Native/fluent in Russian, both oral and written. Fluent in English (at least B2 level)

• Knowledge of advertisement industry will be considered as an advantage

• Computer literate with sound knowledge of Microsoft Office package

• Excellent communication skills

• Resourceful personality that can adapt and remain calm in all situations

• Ability to work independently, while being team player at the same time

• Able to work rotating shifts.

OFFER:

• Portuguese employment contract

• Holiday entitlement with 22 days per year

• Three weeks training on company and products

• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

• 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00

• Guidance and tools to reach career potential

• Private health insurance

• Free Portuguese classes, water sport activities, soft trekking and much more.