Agentforce Developer
Full-timeMid · 4+ yearsH1B likely
About this role
Role Overview
We are seeking an experienced Agentforce Developer with 4+ years of Salesforce platform development experience and 1+ years of hands-on experience building AI-powered agents and automation solutions. In this role, you will design, build, and deploy intelligent agents using Salesforce Agentforce, driving automation across sales, service, and operational workflows while collaborating with business stakeholders, architects, and functional teams to deliver scalable AI-driven solutions.
Key Responsibilities
- Design and develop autonomous AI agents using Salesforce Agentforce to automate business processes across sales, service, and operations
- Build and configure agent topics, actions, and instructions to define agent behavior and decision-making logic
- Integrate Agentforce agents with Salesforce data, external APIs, and third-party systems using flows, Apex, and MuleSoft
- Develop and maintain Prompt Templates and ground agents with relevant enterprise data using Data Cloud
- Collaborate with functional consultants and business analysts to translate requirements into agent design specifications
- Conduct unit testing, performance testing, and participate in UAT for agent deployments
- Monitor and fine-tune agent performance, safety guardrails, and hallucination controls
- Maintain technical documentation including solution designs, data flow diagrams, and agent configuration guides
- Stay current with Salesforce AI/Einstein and Agentforce product releases and best practices
Required Skills & Experience
- Strong proficiency in Salesforce Agentforce — agent builder, topics, actions, and instructions
- Hands-on experience with Einstein Copilot, Einstein Prompt Builder, and Einstein Studio
- Proficiency in Apex, LWC (Lightning Web Components), and Salesforce Flow
- Experience with OmniStudio (OmniScripts, DataRaptors, Integration Procedures) is a plus
- Familiarity with Salesforce Data Cloud for agent grounding and real-time data access
- Understanding of Large Language Model (LLM) concepts, prompt engineering, and RAG (Retrieval-Augmented Generation)
- Experience with REST/SOAP API integrations and external system connectivity
- Strong debugging and problem-solving skills in a Salesforce environment
Preferred Qualifications
- Salesforce Certified Platform Developer I or II
- Salesforce AI Associate or AI Specialist certification
- Salesforce Agentforce Specialist certification
- Experience with agile/scrum delivery methodologies
- Prior exposure to Salesforce Service Cloud or Sales Cloud implementations
- Familiarity with MuleSoft or other integration platforms
- Background from a Salesforce SI partner practice with Agentforce pilot or early-adoption project experience
- Prior exposure to the media and entertainment industry — including ad sales, broadcast, or digital publishing domains — is advantageous
Education
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
- Salesforce certifications are strongly preferred and will be validated during the hiring process
Information Security & ISO 27001 Compliance
Security is at the heart of everything we do. In this role, you will be strictly required to uphold our Information Security Management System (ISMS) policies in alignment with ISO/IEC 27001 standards. Responsibilities include safeguarding sensitive asset data, completing mandatory security awareness training, reporting potential security incidents or vulnerabilities immediately, and ensuring that daily operations comply with our rigorous data protection protocols.