Air Freight Operations Executive

Location: Boon Lay, West Region

Type: Full-Time

Salary Range: $2,500–$3,500

Availability: Immediate Start

What You Will Be Doing

Shipment Coordination

• Handle end-to-end air import and export shipments across multiple international trade lanes.

• Book with airlines and co-loaders and arrange trucking, pickup and delivery — comparing rates and options on cost, urgency and transit time.

• Arrange back-to-back shipments, transshipments, alternative routings and hand-carry arrangements as operational needs require.

• Manage export cut-offs — ensure cargo is lodged and accepted by the terminal, and close the MAWB on time.

• Track shipment progress against schedule and work with internal ops and warehouse teams on handovers.

Documentation & Compliance

• Prepare and check air freight documentation, including MAWBs, HAWBs, cargo manifests, shipping instructions, transport orders and certificates.

• Verify weighing slips, commercial invoices and packing lists before processing documents.

• Declare import, export, transshipment and hand-carry permits via TradeNet, CCN and airport terminal systems.

• Handle DG cargo declarations, coordinate DG packing with approved third parties, and complete the DGR checklist in line with IATA requirements.

• Send pre-alerts, distribute and file documents so nothing backs up in the admin process.

• Keep shipment, cost and revenue records accurate and current in the company's systems.

• Work within customs, aviation and international trade regulations, company protocols and customer-specific SOPs.

Customer & Partner Communication

• Liaise with customers, airlines, co-loaders, transporters and overseas agents on shipment arrangements and issue resolution.

• Provide proactive status updates and follow up on outstanding operational matters.

• Build and maintain strong working relationships with freight partners and service providers.

Billing & Cost Control

• Obtain vendor quotations and support pricing requests from the sales team.

• Prepare and process shipment billing on time; verify vendor costs, customer charges and supporting documents before invoicing.

• Follow up on billing discrepancies with the relevant parties.

• Ensure job costing is complete and accurate so shipment profitability can be reviewed.

• Escalate accounts where operational demands are consistently exceeding what was quoted.

Other Duties

• Cover for team members when required and support ad-hoc projects assigned by management.

What We Are Looking For

• Diploma or Bachelor's degree in Logistics, Supply Chain Management or a related field preferred.

• 2–3 years in air freight forwarding operations preferred.

• Working knowledge of air import/export procedures, permit declarations, documentation and billing.

• DG handling experience and DGR familiarity is a strong advantage.

• Experience with back-to-back, transshipment or alternative-routing shipments is advantageous.

• Able to source rates and cost out shipments accurately.

• Proficient in Microsoft Office, particularly Excel.

• Strong communication and interpersonal skills with customers, agents and service providers.

• Detail-oriented, able to juggle multiple time-sensitive shipments in a fast-paced environment.

• Proactive, adaptable and able to resolve operational issues independently.

• Immediate availability and Singapore citizenship advantageous.