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Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
The security operations coordinator maintains a safe atmosphere for travelers, visitors, tenants and employees within Charlotte Douglas International Airport facilities and property by performing duties related to aviation security, physical security and access control to include CCTV and access control monitoring, incident response and management, employee training, customer service and inspections. Responds to security door alarms, incidents, emergencies, and requests for public assistance. Performs security, safety, administrative and customer service functions to support the overall airport operation. Work requires situational awareness, attention-to-detail and discernment. This is an unarmed position.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Interpret and adhere to Federal regulations, procedures, and instructions to ensure the safety of persons and security of airport property.
2. Staff security access points (doors, vehicle gates, etc), monitor activity, and conduct inspections of persons, property, and vehicles ensuring that the entry of vehicles, drivers and passengers meet airport security clearance requirements.
3. Maintain situational awareness and notify applicable resources to potential hazards.
4. Assess situations quickly, objectively, determine the proper course of action, and act decisively using independent judgment within established rules, regulations, and procedures.
5. Communicate effectively; operate a variety of communications equipment; transmit and receive emergency and non-emergency information; maintain logs and records.
6. Respond to airport emergencies and incidents in accordance with the National Incident Management System (NIMS), Airport Emergency Plan, Airport Security
Plan, and other plans, policies, procedures, and regulations governing emergency response.
7. Provide security services during special details and events.
8. Prepare and maintain logs, records, and reports.
9. Aid the airlines, tenants, traveling public and other employees as needed.
10. Provide escorts to authorized visitors and contractors as necessary.
11. Monitor and inspect, for security purposes, airport physical facilities (buildings, structures, fences, etc.): terminal facilities; airport perimeter: remotely owned airport property; to identify and report problems, take required corrective action, and follow-up.
12. Patrol by foot and vehicle designated areas and perimeter to maintain a safe atmosphere for travelers, visitors, tenants, and employees.
13. Monitor Aviation Worker Inspection locations for compliance with federal, local, and CLT rules and regulations.
14. Utilize technology to enhance threat detection and deterrence.
15. Conduct airport security related training to airport stakeholders.
16. Conduct random inspections of airport workers at access points to detect prohibited items and identify other security violations.
17. Monitor and inspect, for security purposes, airport physical facilities (buildings, structures, fences, etc.): terminal facilities; airport perimeter: remotely owned
airport property; to identify and report problems, take required corrective action, and follow-up.
18. Respond to security door and access point alarms in accordance with the Airport Security Program (ASP).
19. Respond to calls for service both inside and outside; follow complex instructions; establish and maintain effective working relationships; assist with special events; provide security services.
20. Identify and determine general nature, location, urgency, and extent of incidents. Determine priority, relay and follow complex oral and written instructions.
21. Staff the Security Operations Access Control Room and operate complex computerized systems to include closed circuit television cameras, access control, identification management, credentialing and badging, security alarm, event logging, report writing, and other systems in an airport operations environment. This includes standard desktop/laptop computers, mobile devices and common software functions.
22. Operate complex technology systems used to inspect/screen persons, property, and vehicles.
23. Conduct thorough investigations into incidents related to airport security, complete detailed reports, take corrective action, and issue violations when violations are identified.
24. Enforce Airport policies, rules, and regulations within established guidelines.
25. Liaise with airport stakeholders, federal, local, and state law enforcement officials to strengthen the airport’s security posture.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
• Thorough knowledge of 49 CFR Part 1542, Airport Security Program, CLT Security Standards, Security Operations Standard Operating Procedures, TSA issued security directives, national amendments, and information circulars related to airport security, or the ability to obtain such knowledge within 30 days of hire.
• Knowledge of aviation radio procedures/phraseology and ability to navigate on airport non-movement areas and movement areas or can obtain such knowledge within 30 days of hire.
• Knowledge of Microsoft applications (Word, Outlook, Excel, PowerPoint, Teams, SharePoint, One Drive, etc.), WorkDay, E-Builder, and other computer-based applications or the ability to obtain such knowledge within 30 days.
Skill in:
• Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio.
• Skills to communicate clearly and effectively in writing.
• Skills to effectively organize data and prioritize resources during routine and special operations.
• Strong interpersonal skills and the ability to foster effective working relationships with numerous internal and external airport stakeholders.
Ability to:
• Ability to work in an airport environment which includes the non-movement of the airfield.
• Must demonstrate strong situational awareness and be able to work in a fast-paced airport operating environment.
• Ability to recognize potential threats and respond quickly and calmly under emergency situations.
• Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies, procedures, rules, regulations, laws, and ordinances.
• Ability to deal courteously and firmly with the traveling public, airport employees/workers, airport stakeholders and those seeking access to restricted areas.
• Ability to work independently or as part of a team.
• Ability to represent the airport in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers, and others.
• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
• Ability to communicate clearly and effectively with diverse populations.
• Ability to effectively communicate in writing, complete paperwork, and generate reports.
• Ability to be clearly understood over radio and phone communications.
• Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.
• Ability to operate complex computerized systems to include closed circuit television cameras, access control, identification management, credentialing and badging, security alarm, event logging, report writing, and other systems in an airport operations environment. This includes the ability to utilize standard desktop/laptop computers, mobile devices and common software functions.
• Proficiency with Outlook and Word at time of hire, and the ability to learn other software, as the need arises.
• Ability to operate complex technology systems used to inspect/screen persons, property, and vehicles.
MINIMUM QUALIFICATIONS:
High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College Degree and 1 year of relevant experience
PREFERRED QUALIFICATIONS:
• Bachelor’s degree in aviation, criminal justice, airport management, public administration or related field strongly preferred.
• Associate degree in the fields above plus three years of experience, or high school diploma/GED plus five years of experience required, or an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
• Prefer at least one year experience at a 49 CFR Part 1542 commercial service airport in a position in airport operations, security, safety or airport management.
• Experience with aviation security, airport/airline operations, or law enforcement preferred.
• Prefer AAAE ACE (Security) or Certified Member designation.
• American Association of Airport Executive (A.A.A.E.) Certified Member (CM), and Airport Certified Employee (ACE) Operations or Security, or Accredited Airport Executive (AAE) certifications preferred.
• Airport Council International Airport Security Program training preferred.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADA and Other Requirements
Physical Requirements:
• This position requires a high level of physical ability including visual acuity, hearing, flexibility, strength and the agility to carry out security duties.
• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
• Must be able to perform inspections on foot and in a vehicle.
• This position spends approximately 80% of the time walking and 10% driving. The remaining 10% may be spent standing, bending, twisting, reaching, kneeling/squatting, running, lifting, pushing, or carrying.
• Must be able to walk up to three mile and drive up to 25 miles. Lift up to 25 lbs. for short distances (i.e. - 2 feet), push 35 lbs. 20 feet, and carry 5 lbs. for 100 yards.
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, color distinction, peripheral vision, smell, distance vision, depth perception, touch, near vision, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions.
• Comprehend written information in work related documents.
• Ability to hear, understand and distinguish speech.
General Information:
• May be exposed to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces, and excessive noise.
• Must be able to operate various features of the terminal facility, including elevators, escalators, lighting, automatic doors, CCTV, access control, identity verification equipment, and security gates.
• Work involves extensive public contact.
• Works both inside and outside with exposure to inclement weather.
• Must be able to work assigned shifts, including holidays, unscheduled overtime, and report back to work during emergencies.
• Shifts are assigned based on an approved bid process and seniority. No shift can be guaranteed.
• Schedule subject to change and overtime.
• This is an essential position and is subject to mandatory holdover and call-back during emergencies and irregular operations.
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude them from employment.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
