Pacific Aviation is looking for a motivated and experienced Supervisor to support our operations at Boston Logan International Airport (BOS). This is a great opportunity for someone with strong leadership skills and a passion for aviation to take the next step in their career.
As a Supervisor, you’ll lead a team of frontline agents, ensure smooth daily operations, and uphold the high standards we’re known for. If you thrive in fast-paced environments and love working with people, we want to hear from you!
What You’ll Do
- Lead and support a team of Airport Wheelchair Agents during daily operations
- Conduct flight briefings and debriefings with the team
- Coordinate with the team and airline personnel to meet flight needs
- Manage daily schedules and staff assignments
- Monitor agent appearance and equipment readiness
- Act as a point of contact for airline partners and ensure their standards are met
- Track and verify flight documentation
- Maintain safety and compliance standards while supporting continuous improvement
Requirements
What You Bring
- 6+ months of passenger service or customer service experience
- Strong leadership and communication skills
- Attention to detail and ability to stay calm under pressure
- Familiarity with airline procedures and airport operations (preferred)
- Legal authorization to work in the U.S.
- Ability to pass a background check
- Willingness to work a flexible schedule including early morning and mid shifts, weekends, and holidays
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Training
- Company-Issued Uniform
- Parking Discount
- Referral Bonus Program
- Cell Phone Plan Reimbursement
