Analyst, Cloud Ops
About this role
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer:
Competitive salary bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Description: Analyst, Cloud Ops
Position Overview
We are seeking a highly skilled Analyst, Cloud Ops with strong engineering and architectural expertise to join our team. The ideal candidate will be responsible for designing, implementing, and managing Windows-based infrastructure solutions, including servers, applications, and associated technologies.
This role requires close collaboration with cross-functional teams to ensure high performance, security, and reliability of the Wintel environment while driving strategic architecture initiatives aligned with business objectives.
Key Responsibilities
1. Architecture & Design
Design and architect scalable, secure, and highly available Windows-based infrastructure, including:
Windows Servers
Active Directory
Core enterprise services
Develop high-level architectures, technical designs, and detailed documentation for Wintel initiatives.
Align infrastructure designs with organizational standards and long-term IT strategy.
2. Implementation & Configuration
Deploy, configure, and maintain:
Windows Server environments
Active Directory services
IIS, SQL Server, and related components
Implement Infrastructure as Code (IaC) using tools such as:
PowerShell
Ansible
Terraform
Ensure standardization and automation across environments.
3. Performance Optimization & Monitoring
Monitor system health, performance, and resource utilization.
Identify and implement performance tuning and optimization strategies.
Use enterprise monitoring tools such as:
System Center Operations Manager (SCOM)
SolarWinds
Proactively identify potential risks and resolve issues.
4. Security & Compliance
Implement and enforce security best practices, including:
Patch management
Access controls
System hardening
Conduct security audits, vulnerability assessments, and compliance checks.
Ensure alignment with industry standards and organizational policies.
5. Disaster Recovery & Business Continuity
Develop and maintain disaster recovery (DR) and business continuity (BC) plans.
Conduct periodic DR testing to validate readiness and effectiveness.
Ensure minimal downtime and rapid recovery in case of failures.
6. Troubleshooting & Support
Provide expert-level support for Wintel infrastructure issues.
Troubleshoot and resolve:
Hardware, software, and network-related problems
Collaborate with cross-functional IT teams to resolve complex technical challenges.
Drive improvements in system reliability and operational stability.
7. Documentation & Knowledge Management
Maintain comprehensive documentation for:
Architecture designs
System configurations
Operational procedures
Promote knowledge sharing through:
Training sessions
Mentorship and best practice guidance
8. Continuous Improvement & Innovation
Stay current with emerging technologies and industry best practices.
Evaluate and recommend tools and technologies to improve:
Performance
Automation
Operational efficiency
Support continuous improvement initiatives across the Wintel environment.
Qualifications
Education
Bachelor’s degree in:
Computer Science
Information Technology
Or a related field
Experience
Minimum 5+ years of experience in:
Windows system administration
Infrastructure engineering
Solution architecture
Proven hands-on experience with:
Windows Server (2012 and later)
Core Microsoft infrastructure services
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Technical Skills
Strong expertise in:
Windows Server technologies
Active Directory & Group Policy
PowerShell scripting
Experience with:
Virtualization platforms (VMware, Hyper-V)
Cloud platforms (AWS, Azure)
Knowledge of:
Backup and recovery solutions
Infrastructure automation practices
Certifications (Preferred)
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
Or equivalent certifications
Preferred Skills
Experience with Microsoft SQL Server or other database technologies
Understanding of:
Networking fundamentals
Firewall configuration
Security protocols
Familiarity with:
ITIL framework
Change management processes
Key Competencies
Strong problem-solving and analytical skills
Effective communication and collaboration abilities
Attention to detail and process adherence
Ability to work in fast-paced, enterprise environments
Salary Range: HIRING SALARY RANGE: $70,000-85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.