REQ14862 Assistant Executive Housekeeper (Open)
POSITION SUMMARY:
Assistant Executive Housekeeper - EVS is responsible for the management of all public area cleaning and waste management in accordance with Company’s service standards.
PRIMARY RESPONSIBILITIES:
- Effective and efficient management of public area cleaning programs of assigned areas, these areas include casino, F&B outlets, external and car parks, washrooms, waste depot and all back of house staff facilities.
- Managing the day to day operation of the department with the ability to maximize productivity and minimize operating costs.
- Coordinate all cleaning activities with relevant departments to achieve desired results with minimum disruption to the Casino, Food and Beverage and Hotel operations.
- Coordinate training programs for cleaning and waste depot, fostering the career development of all team members.
- Development and continuous improvement of Standard Operating and Emergency Procedures for all public area cleaning activities.
- Implementation and monitoring of quality assurance program to ensure consistent cleaning standards are maintained throughout the complex.
- Ensure adequate staffing levels are maintained for each shift rotation to meet the cleaning demands and maintain five star service standards.
- Ensure all cleaning staff adheres to established Company’s policies and procedures.
- Ensure cleaning staff adhere to all security procedures and practices and follow grooming standards
- Manage waste recycling program including selling the message to the staff.
- Manage cleaning activities of all contract cleaners to ensure set standards are achieved.
- Actively participate in health and safety activities to ensure workplace hazards are minimized and the health and safety of all employees is ensured.
- Ensure all cleaning machinery is maintained as per R & M Schedules.
- Support other sections within the EVS Department such as Cloakroom, Kids’ City and Courtesy Team if required.
- Upkeep and communicating maintenance issues to the maintenance team and proper follow through to their satisfactory completion
- Work closely with engineering department to ensure the property is being kept at all times in pristine condition.
- Work out preventive programs with engineering to ensure not only in upkeeping the quality standards but in intend of surpassing the standards
- Ensure the attitude and public demeanor all the EVS staff are a true representation of Company
- Acting also as part of the Company ambassador team while working in the public area
- Adhere to all Company policies and procedures.
- Report accidents, injuries, unsafe work conditions and / or security issues to supervisors
- Perform other reasonable job duties as assigned by supervisors from time to time
QUALIFICATIONS:
Experience
- 5 – 7 years working experience with 2 year in Assistant Manager position
Education
- High school diploma or equivalent professional training
Skills / Competencies
- Patience
- Ability to follow through
- Fluent in both written and spoken Cantonese and English
- Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
Advantageous Skills
- Excellent interpersonal / presentation skills are preferred
