Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
This position will assist the team in managing all Food and Beverage operations, and lead and work with the food and beverage/culinary management team and colleagues to successfully execute all operations. The Assistant Outlet Manager strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
Responsibilities, expectations, and essential functions of the role include but not limited to:
- Lay out goals and develop strategies to accomplish said goals.
- Forecast and schedule using hotels tools and guidelines.
- Oversee the initial and continual training of all new and current food and beverage service employees, conducting training classes for both supervisors and hourly staff on a regular basis.
- Control and maintain standards, performance, employee conduct, grooming, dress code, appearance, sanitation, etc. according to established policies.
- Formulate and recommend changes to improve employee performance and teamwork.
- Review performance with every employee on an annual basis.
- Develop analyses and implement merchandising that meet the profile of the property and guest patronage. Manage and control overall expenses of the outlet focusing on higher revenue and profit.
- Ensure employees have total knowledge as to all menu items, how they are prepared, what ingredients are used, etc. and total knowledge of beverage program.
- Work in co-operation with the General Manager, Executive Chef, Executive Sous Chef, and Chef de Cuisine to ensure quality of products and guests’ satisfaction.
- Being the instigator and involved in on the floor training and coaching/counseling of the colleagues and operational teams
- Manage the team and ensure standards and sequences are being adhered to at all times in the areas pertaining to this position.
- Ensure the teams are meeting the required Company and LQA standards at all times
- Assist in busy periods of need across the Food and Beverage department when required to ensure guest satisfaction and maximum guest satisfaction whilst providing support for leaders and colleagues within food and beverage.
- Manage guest expectations and handle any issues that may arise to ensure that 100% satisfaction is secured.
- Flexibility of work schedule is required for this role to ensure appropriate coverage, which may include early morning, day, evening, late-night, weekday, weekend, and holidays.
- Ensure accurate payroll process completed bi-weekly, comment and approve on time card edits.
- Participate in monthly F&B department meetings, daily briefings and lead departmental shift line ups
- Manage key events for the hotel and keep the hotel informed of special events such as Christmas, New Year’s, Thanksgiving, Easter, etc and to ensure the key departments are prepared for such events
- Review the daily log book on a daily basis.
- Schedule the team accordingly in a responsible manner to meet all standards.
- Assist the Executive Steward in the management of waste to be mindful and alert, project initiatives, this includes the input of cover counts.
- Ensure that all equipment is kept in perfect working condition. Report any deficiency to the proper department, and that the teams are completing regular outlet walks with engineering.
- Must be able to calculate and control food & beverage cost.
- Participate actively in the selection process of team members.
- Manage all facets of Human Resources nature, namely: recruiting, interviewing, evaluating, training, coaching, counseling, disciplinary action, and termination.
- Manage all guest complaints in the food and beverage area and is in charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.
- Develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of the hotel policies.
- Develop and maintain effective communications between all operating departments.
- Respond properly in any hotel emergency or safety situation.
- Maintain Regular and predictable attendance
Qualifications
- Previous experience in a supervisory or management role.
- Strong leadership, communication, and customer service skills.
- Knowledge of food safety and hygiene standards.
- Proficiency in Microsoft Office and Point-of-Sale (POS) systems.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
