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JOB SUMMARY
Position assists in day-to-day management of golf operations and is responsible for organizing all group related golf activity including proper booking controls. Communicates with property Sales Managers, property departments, golf shop and outside service personnel. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience Education and Experience
• High school diploma or GED; 2 years experience in the golf/course management or related professional area; Professional Golfers Association (PGA) member or apprentice.
OR
• 2-year degree from an accredited university in Business Administration or related major; Professional Golfers Association (PGA) member or apprentice; no work experience required.
CORE WORK ACTIVITIES
Managing Golf Course and Retail Operations
• Oversees the proper handling of all group related activities on the "day of play" (e.g., cart staging, pairings, tee favors, bag tags, registration and check-in, announcements, rule sheets, scoring, prizes and awards, etc.).
• Oversees tournament coordination (e.g., pairing of players, equipment rentals, tabulation of scores and prize selection and distribution).
• Ensures proper booking of group events in order to maximize play on the golf course (e.g., tee times vs. shotguns).
• Maintains proper documentation and files relating to group activity.
• Maintains proper tracking of group activity to include all pertinent data relating to each group (e.g., contact name, date of play, type of event, food and beverage requirements, rates established and deposit amounts, cancellation, etc).
• Generates appropriate written correspondence such as confirmation, contract, follow-up, thank you and solicitation for future business.
• Monitors resort and golf standards to ensure consistent and high level staff performance.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Tracks and records written and verbal communication related to group business.
• Ensures that payment and billing are properly handled through the Golf shop and in conjunction with the accounting department.
Providing Exceptional Customer Service
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Sets a positive example for guest relations.
• Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
Supporting Human Resources Activities
• Participates in the employee performance appraisal process, giving feedback as needed.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Assists with the recruiting and hiring of Golf team members with the appropriate skills.
• Brings issues to the attention of the Director of Golf and Human Resources as necessary.
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
