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1. To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.
2. To analyse the complaints and provide solution to the customer with proper root cause analysis
3. Collect application & operation related data for understanding criticalities & possible problems.
4. To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
5. Gather application & operation related data and various salvaging techniques, used by our customers.
6. Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
7. To prepare case studies for presentation during training.
8. Any other assignment as directed by the superiors from time to time.
