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HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Assistant Manager
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Assist guests with check in and checkout, and other cashiering duties
Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
Handle guests’ mails, messages, and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Qualifications:
Minimum 2 years of hotel front office experience
Computer Knowledge, i.e. well versed with windows, internet explorer and word
Technical Knowledge in Front Office Operations
Basic Supervisory Skills, verbal and written skills planning, decision making, training and development
Able to work in a team, i.e. caring about other team members and open towards other nationalities
Detail-oriented, organized and very flexible with working extended hours
Able to work under pressure and independently
Energetic with positive attitude
Good interpersonal and communication skills
