POSITION SUMMARY
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Assistant Manager, Sales - Catering
- Assist in developing and implementing catering sales strategies to achieve revenue goals and maximize hotel profitability.
- Identify and solicit new catering business opportunities through prospecting, networking, referrals, and direct sales activities.
- Manage and grow existing accounts while maintaining strong relationships with corporate clients, event planners, travel partners, and other key stakeholders.
- Respond promptly to catering inquiries, prepare proposals, negotiate contracts, and secure business opportunities that align with revenue objectives.
- Conduct site inspections, client meetings, and property tours to showcase hotel facilities and catering services.
- Coordinate with Operations, Culinary, Events, Finance, and other departments to ensure successful planning and execution of events.
- Monitor market trends, competitor activities, and customer preferences to identify new business opportunities and maintain a competitive advantage.
- Utilize effective sales techniques, including upselling and cross-selling, to maximize catering revenues while ensuring client satisfaction and loyalty.
- Maintain accurate records of sales activities, client communications, contracts, and forecasts in the company’s sales management system.
- Prepare regular sales reports, revenue forecasts, and account production analyses for management review.
- Handle client concerns, special requests, and event-related issues professionally and efficiently to ensure seamless service delivery.
- Promote Marriott brand standards and maintain a professional image in all client interactions and business activities.
- Support the Director of Sales and Director of Catering in achieving departmental goals, budget targets, and strategic initiatives.
- Assist in training, coaching, and motivating sales team members to enhance performance and productivity.
- Monitor team performance to ensure compliance with company standards, sales procedures, and service excellence expectations.
- Develop and maintain positive working relationships across departments to support successful event execution and customer satisfaction.
- Ensure all sales contracts, event orders, and related documentation are completed accurately and in accordance with company policies and procedures.
- Represent the hotel at industry events, trade shows, networking functions, and community activities to generate leads and strengthen market presence.
- Perform administrative and operational duties to support the Sales and Marketing department, including preparing correspondence, presentations, reports, and sales materials.
- Carry out other reasonable duties and responsibilities as assigned by management.
Leadership & Behavioral Expectations
- Serve as a role model by demonstrating professionalism, integrity, and commitment to Marriott's service culture.
- Support management in coaching, developing, and engaging associates to achieve individual and team objectives.
- Communicate effectively with clients, colleagues, and stakeholders using clear, professional, and persuasive communication.
- Anticipate client needs and deliver exceptional customer service to enhance guest satisfaction and repeat business.
- Maintain confidentiality of proprietary and business-sensitive information.
- Uphold Marriott policies, procedures, and brand standards at all times.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
