Associate Client Engagement Manager

The Associate Client Engagement Manager is essential in supporting license administration across our products and services. In this role, you will use outstanding interpersonal and written communication skills to facilitate the license renewal process and data collection. You will manage and perform Corporate Usage Survey data collection and renewal processes through proactive and organized client outreach and solicitation, training, follow-up, and support. 

What you will be doing:

• Act as a resource globally partnering with several teams across the Client Engagement Department in support of license administration including data collections and renewal processes. 
• Manage the Corporate Usage Survey Data Collection process including client outreach and solicitation, and support. This can include RightFind Advisor (RFA) set-up. 
• Conduct training with client staff to support use of RFA, Completions of Corporate Survey, and other renewal processes to ensure adoption and maximized participation.
• Pass client feedback to CCC Client Engagement Managers in support of the client and our products and services.
• Maintain comprehensive understanding of CCC products of applications.

Requirements:

• Bachelor’s degree required
• 2+ years client engagement, client success or account management experience
• Excellent verbal and written communication skills, able to do formal presentations
• Extraordinary attention to detail, follow through, and meeting-management skills
• Ability to negotiate, persuade and influence others to achieve results. Overcome objections, use sound judgment, and work independently
• Aptitude for exploring and learning new technology independently and ability to simplify for the client and team
• Strong MS Excel skills ideal

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.