Associate Director-Operations
Delhi NCR, IndiaFull-timeSenior · 10-15 years
About this role
About iDreamCareer
iDreamCareer is India's largest career navigation company, empowering students to make informed career decisions through technology, data, and expert guidance. We partner with leading private schools, governments, and CSR organizations to deliver career guidance programs that create measurable social impact across the country.
Role Overview
We are looking for a highly driven Associate Director – Operations to lead the successful execution of our CSR portfolio across India. This role will own the operational strategy and delivery of multiple high-impact projects, ensuring timely execution, stakeholder satisfaction, compliance, and measurable outcomes.
You will work closely with CSR partners, government stakeholders, internal cross-functional teams, and implementation partners to scale programs that transform students' lives
Key Responsibilities
- Lead end-to-end operations for multiple CSR-funded projects across geographies.
- Build scalable operating frameworks, SOPs, governance mechanisms, and project management processes.
- Ensure projects are delivered on time, within budget, and in line with agreed impact metrics.
- Manage relationships with CSR partners, foundations, government bodies, implementation agencies, and school leadership.
- Drive cross-functional coordination with Sales, Product, Technology, Career Guidance, Finance, and People teams.
- Monitor project health through dashboards, MIS, KPIs, risk management, and periodic reviews.
- Ensure donor compliance, documentation, utilization tracking, reporting, and audit readiness.
- Lead regional operations teams, project managers, and implementation staff while building a high-performance culture.
- Identify operational bottlenecks and continuously improve efficiency, quality, and scalability.
- Support expansion by evaluating operational feasibility for new CSR opportunities and strategic partnerships.
What We're Looking For
- 10–15 years of experience in operations, program management, or large-scale project delivery.
- Experience managing CSR, education, government, social impact, or development sector programs is highly preferred.
- Proven ability to manage multi-location teams and complex stakeholder ecosystems.
- Strong project management, operational planning, and execution capabilities.
- Excellent analytical, problem-solving, and decision-making skills with a data-driven approach.
- Strong communication and relationship management skills, including experience engaging senior leadership and external partners.
- Comfortable working in a fast-paced, high-growth environment with a bias for ownership and execution.
- MBA or equivalent postgraduate qualification preferred