About Prismforce
Prismforce is a Vertical SaaS company revolutionizing the Talent Supply Chain for global Technology, R&D/Engineering, and IT Services companies. Our AI-powered product suite enhances business performance by enabling operational flexibility, accelerating decision-making, and boosting profitability.
About the Role
We're looking for a senior implementation professional who thrives at the intersection of technology, consulting, and client success. You will own the end-to-end implementation lifecycle for enterprise clients, lead solutioning conversations, and set the gold standard for how Prismforce gets deployed at scale.
This is not a back-office configuration role. You will be the face of Prismforce during onboarding — running demos, driving requirements, and building long-term client relationships.
Responsibilities
Client Engagement & Solutioning
- Lead discovery and demo calls with new and existing clients across all stakeholder levels
- Own presales solutioning — translate client business problems into Prismforce product solutions
- Set and manage client expectations within contractual agreements
- Build strong relationships with client stakeholders, becoming their trusted advisor
Implementation & Delivery
- Drive full lifecycle implementations — requirements, design, build, testing, deployment
- Define business requirements and conduct fit-gap analysis against Prismforce's product suite
- Establish and champion best-in-class onboarding practices across all client engagements
- Oversee product configuration including imports, templates, and workflows
- Manage multiple client implementations simultaneously with high quality and on-time delivery
Technical Solutioning
- Design and deliver integrations for client business use cases
- Strong working knowledge of APIs, webhooks, and system integrations
- Troubleshoot production issues and provide post-go-live support
- Analyze existing client systems and design optimal solutions using Prismforce
Process & Documentation
- Use project management tools (JIRA, Asana, or equivalent) to track and report implementation progress
- Prepare technical documentation throughout the project lifecycle
- Gain client sign-off at all critical project milestones
Requirements
- BE/B.Tech in Computer Science or related field
- 4–5 years of experience in client-facing SaaS or HCM implementation roles
- Proven experience leading large-scale enterprise implementations end-to-end
- Hands-on experience with HCM platforms — Workday, SuccessFactors, Darwinbox, Oracle, or similar
- Strong understanding of APIs, webhooks, and integration patterns
- Proficient with project management tools (JIRA, Asana, Monday, or equivalent)
- Excellent communication skills — can hold a room in a demo or a boardroom
- Strong consulting and analytical skills — fit-gap analysis, process design, requirements gathering
- Actively uses AI tools in day-to-day work — whether agents, automation, or productivity tools
- Self-driven, proactive, and comfortable with ambiguity
- Willingness to travel for client engagements
