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Xillium is not a traditional services company, and we are intentional about that.
We build long-term partnerships with our clients by developing people who think clearly, communicate thoughtfully, and genuinely care about relationships. We value growth, ownership, and professionalism, and we invest heavily in training and mentorship rather than relying on titles or past labels.
At Xillium, people are empowered to grow beyond their starting point. We do not hire for what someone was—we hire for who they can become.
We are looking for bright, motivated individuals with strong people skills who want to grow into a client-facing leadership role through structured internal training and mentorship.
This is not a traditional account manager role. We designed it for people who may have no background in account management, but who naturally connect with others, communicate well, and show strong potential to become trusted relationship leaders over time.
You will be supporting healthcare organizations in the United States: clinics, physician groups, and health systems that rely on our teams to keep essential work moving for their patients. Most people join this role knowing nothing about US healthcare. That is expected. Teaching you that business is the core of the program, and it is what separates someone who can hold a client from someone who can only hold a process.
You will start supported, with a mentor and a defined scope. Over time, and as you demonstrate readiness, you will take on larger and more complex client accounts.
If you enjoy talking with people, learning new things, and growing through feedback and mentorship, this role may be a strong fit.
As a Service Delivery Manager, you will eventually own the day-to-day delivery of support services for a healthcare client. You will grow into this. Nobody starts here.
This role comes with a structured mentoring program. You will not be handed an account and left to figure it out.
A named mentor. You will be paired with an experienced manager who meets with you regularly, reviews your real work, and explains the reasoning behind decisions, not just the rules.
Healthcare fluency, taught properly. Structured learning on how US healthcare works: how a patient moves through a medical practice, how insurance and authorizations affect care, and how medical records and clinical workflows are handled. You will also learn why an error on our side creates a real problem for our client and the patients they care for. This is the foundation of everything else, and it is what allows you to speak credibly with client leaders rather than only reporting numbers to them.
Learn by doing, in stages. You watch your mentor handle a client situation. Then you handle it together. Then you handle it yourself and debrief afterward. Client-facing skill is built this way, not from a manual.
Clear levels, clear progression. The program has defined levels, from supported to independent to enterprise-ready. You always know what you need to demonstrate to move forward, and advancement is based on what you can actually do, not on how long you have been here.
Feedback you can use. Regular, specific, and honest. You will be told what is working and what is not. People who grow fastest here are the ones who take that well.
This role is ideal for someone who:
Your background or past job titles matter far less than your ability to connect with people and grow.
This role may not be a fit if you:
Requirements
We are hiring for general ability, people skills, and potential, not past roles.
Benefits
