Job Title: Associate - Service Operations
Location: Bangalore [On-site]
About Teachmint:
At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching. Our mission is to transform learning one classroom at a time - giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila. Discover our complete solutions at
About Role:
This role will own day-to-day execution of warranty SLAs and service operations. The person will ensure minimal classroom downtime and act as the bridge between customers, vendors, and internal quality teams.
Key Responsibilities:
- Own warranty ticket SLAs
- Warranty Process Improvements
- Track and restock service inventory
- Coordinate for Warranty service tickets with partnered service vendors network service
- Track and Monitor Warranty claims from suppliers/ manufacturers
- Work with the Manufacturing and Quality teams on tracking and monitoring failure patterns to improve the long-term product quality
Key Requirements:
- Experience in hardware service operations
- Electronics repair and teardown skills
- Good communication skills, both written (English) and verbal (English & Hindi)
- Strong data and cost tracking skills
- Strong Vendor and customer coordination skills
Why Join Us:
- Own SLA performance and minimise classroom downtime
- Work on real-world electronics service operations at scale
- Help build a brand known for exceptional service
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
