Automotive Field Consultant (Parts Specialist)

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Purpose of the Position:

Field consultant role across Central Italy, the assigned area would be Toscana and Lazio. The new colleague will be conducting audits at the authorized dealer workshop network, also providing the client with all information and data resulting from the audit result in the specific report, while monitoring the progress of the objectives of the authorized workshops.

Duties & Responsibilities:

• Ensure adherence to the audit plan originally agreed upon with the customer
• Regularly transmit to the customer all requested information on the audits performed Inform the customer in a timely manner of any changes to the agreed upon plan
• Propose improvements to the process/procedure to make it more effective through an action plan shared with the dealer
• Evaluate the customer's proposals for new audit procedures to be implemented before their acceptance
• Collect all data useful for the purpose of the action plan. 
• Ensure adherence to the audit plan originally agreed upon with the customer
• Regularly transmit to the customer all requested information on the audits performed Inform the customer in a timely manner of any changes to the agreed upon plan
• Propose improvements to the process/procedure to make it more effective through an action plan shared with the dealer
• Evaluate the customer's proposals for new audit procedures to be implemented before their acceptance Collect all data useful for the purpose of the action plan

Qualifications

• Economic or Engineering degree is appreciated 
• at least one year of experience in the automotive market – sales experience
• Strong marketing and sales skills
• Field based role: driving license is required
• Willingness to travel throughout the assigned area
• MS Excel 

Interpersonal skills :

• Results Orientation 
• Problem Solving 
• Flexibility 
• Planning & Organizing 
• Analytical Approach 
• Effective Communication
• Aftersales Processes Knowledge 

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.