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Jobs / Customer Service Manager in United States of America
7 days ago
State Street·BFSI·7 days ago
7 days ago

Bank Loans, Vice President

Quincy, United States of AmericaSenior · 12-18 years

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About this role

Who we are looking for

As an Alternative Investment Services Bank Loans Operations Vice President, the ideal candidate will need to have an in depth knowledge of the Bank Loan asset class and the multiple internal and external dependencies required to successfully manage the end client delivery executed by multiple staff under your oversight.  Experience in or exposure to Fund Accounting, Custody, Financial Reporting, Recon, Fund Operations, Trade Processing, Middle Office, Risk Oversight, Relationship Management, Automation and Management Reporting are a required.  

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. 

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Alternative Investment Services Bank Loans Operations Vice President, you will

  • Responsible oversight of complex daily operations and processes.

  • Act as primary contact and escalation point for operational issues

  • Receive and resolve inquiries from client and various internal teams and ensure timely resolution.

  • Address custom client requests, manage production activities AVP and Officer teams.

  • Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects.

What we value

These skills will help you succeed in this role

  • Strong critical thinking, problem solving, and decision-making skills

  • Strong interpersonal skills and ethical decision making

  • Ability to work in a team environment with emphasis on collaboration with both clients and other internal service teams. 

Education & Preferred Qualifications

  • BS/BA degree required. Must have a minimum of 8-10 years of related experience, preferably in financial services industry

  • Experience in working with Bank Loan asset class required

  • Proficiency with Wall Street Office (WSO)

Salary Range:

$110,000 - $188,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

BFSIH1B sponsor likely
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