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Position Purpose
As part of the transformation of Scania's European Contracted Services organization, selected administrative activities supporting the French market are being transferred to the CER Shared Services Center.
The Contracted Services Administrator is responsible for providing comprehensive administrative support for contracted services, including contract administration, billing-related activities, and close cooperation with international teams.
This role primarily supports the France Project while working closely with teams supporting other markets.
Key Responsibilities
Requirements
Education
Professional Experience
Professional Skills
Language Requirements
Personal Competencies
We are looking for a colleague who:
What We Offer
International projects and collaboration across the Scania organization
Continuous professional development
On-site work at our Biatorbágy office with occasional business travel
Sports activity support
Back-to-school and childbirth allowances
Employee referral bonus
Long-service awards every five years
Paid leave on December 31
Complimentary fruit, coffee and tea, plus isotonic drinks during summer
Team
The position is part of the Contracted Services organization.
You will work closely with:
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Customer Needs Clarification
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Product/Service Information
Provide advanced product/service information and respond to basic customer questions about the product/service.
Customer Order Processing
Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
Resolving Customer Issues
Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Customer Relationship Management (CRM) Data
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Customer Focus - Contributing independently
Tell me about a time when you almost lost a customer and had to turn the situation around.
Customer Focus - Contributing independently
Tell me about a time when you went the extra mile for a challenging customer.
Customer Focus - Contributing independently
Tell me about a time you were confronted with an internal or external customer problem.
Customer Focus - Contributing independently
Tell me about a time when you changed your approach to customers based on their input.
Customer Focus - Contributing independently
Describe a time you obtained up-to-date information from a customer, and what you did with it.
Communicates Effectively - Contributing independently
Tell me about a time when you had to communicate something important to someone who did not understand your industry or function’s language very well.
Communicates Effectively - Contributing independently
Describe the best presentation you’ve ever given.
Communicates Effectively - Contributing independently
Tell me about a time when others were missing the key points in a discussion and you helped get things back on track.
Communicates Effectively - Contributing independently
Tell me about a time during a meeting when hearing someone else's opinion altered your view of the situation.
Communicates Effectively - Contributing independently
Describe a time you had to convey a message both thoroughly and concisely.
About Scania
Scania is one of the world's leading manufacturers of heavy trucks, buses and industrial and marine engines. Scania Hungária Kft. is the official importer of Scania products in Hungary and is part of the Central European Region (CER) organization.
The Contracted Services team provides administrative support for service and telematics contracts and actively contributes to Scania's European digitalization and process improvement initiatives.
