General Information
Job Title: Bilingual Dental Billing & Patient Support Virtual Assistant
Position Type: Full-Time
Work Hours: 8:00 AM – 5:00 PM MST
Work Days: Monday – Friday
About the Role
We are seeking an experienced Bilingual Dental Billing & Patient Support Virtual Assistant to support a busy dental practice with insurance claims, billing follow-ups, patient communication, scheduling, referrals, and front-office operations.
This position requires Spanish fluency, excellent English communication and proven U.S. dental experience. The ideal candidate is highly knowledgeable in insurance claims and comfortable handling denials, appeals and eligibility verification.
This is a patient-facing role, so we are looking for someone professional, compassionate, dependable, and confident in communicating with patients in both English and Spanish.
Core Responsibilities
1. Insurance Claims, Appeals & Denial Management — Top Priority
- Insurance claims processing, including appeals and denial management
- Insurance eligibility and benefits verification, including experience with Medicare and Medicaid
- Provide additional billing and insurance follow-up support as needed.
2. Patient Calls, Scheduling & Insurance Verification — Top Priority
- Answer inbound and outbound patient calls professionally.
- Appointment scheduling and coordination
- Verify insurance eligibility and benefits.
- Perform virtual receptionist duties and ensure patient inquiries receive appropriate attention.
- Process and coordinate patient referrals.
Additional Responsibilities
- Provide general dental front-office administrative support.
- Assist with billing and insurance follow-ups.
- Support daily workflows through Open Dental and Practice by Numbers
Software & Systems
- Open Dental
- Practice by Numbers
Requirements
Experience Requirements
- Bilingual English and Spanish proficiency is required and non-negotiable.
- Proven U.S. dental industry experience is required.
- Experience with U.S. healthcare/dental insurance.
- Hands-on experience with insurance claims processing.
- Experience managing claim denials and appeals.
- Experience working outstanding claims.
- Strong insurance eligibility and benefits verification experience.
- Hands-on Open Dental experience is preferred or similar tools
- Strong knowledge of dental and insurance terminology in both languages.
- Confident and professional phone communication.
- Familiarity with HIPAA and patient confidentiality requirements.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
