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Job Summary:
FCC Environmental Services is seeking a Collections Specialist to join our centralized collections team, responsible for managing overdue accounts across various markets, including Florida, North Carolina, Texas, and other regions. The role involves working with a diverse customer base, from residential to commercial clients, ensuring timely payments while maintaining positive customer relationships. This position is critical to our efforts in managing accounts receivable and ensuring efficient cash flow across different service areas.
Key Responsibilities
- Serve as the liaison between FCC Environmental Services and customers in various markets, managing overdue accounts for residential, commercial, and municipal clients.
- Reconcile customer accounts, identify overdue payments, and address payment discrepancies.
- Track and report collection activities, providing updates on outstanding accounts and repayment progress.
- Address customer inquiries regarding billing, payment status, and account issues, offering solutions based on the customer's needs and account history.
- Develop and negotiate repayment plans or settlements based on customer needs and company policies.
- Maintain detailed records of all communications, actions, and agreements made with customers, ensuring accurate and up-to-date documentation.
- Submit regular reports on the status of unpaid accounts and provide updates on collection progress to management.
Skills And Qualifications
- Basic understanding of accounting principles and terminology, with the ability to reconcile and manage customer accounts.
- Experience with SAP or similar accounting systems is a plus.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUP).
- Excellent listening and communication skills to effectively engage with a diverse range of customers in different markets.
- Strong communication and negotiation skills, with the ability to handle a variety of customer situations.
- Familiarity with debt collection laws, including FDCPA.
- Ability to manage stress, solve problems, and think critically. Strong problem-solving, critical thinking, and decision-making skills.
- Strong problem-solving, critical thinking, and decision-making skills.
- Previous experience in collections or customer service in a utility, environmental, or similar industry is preferred.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short-Term & Long-Term Disability
- Training & Development
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
