Billing Manager
About this role
Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). Powered by five airlines, our reach is truly global – but it’s the impact we make that defines us. At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, that is Trusted to Deliver.
About the role
As Billing Manager reporting to the Head of Billing, you will be responsible for the delivery of accurate and timely invoicing processes. This role will focus on ensuring billing activities run smoothly, supporting system improvements, getting involved in projects, and working closely with other teams to resolve issues.
You will be part of the billing function and help maintain strong processes, controls, and data accuracy across all billing activities.
What you’ll do
1. Billing Operations
Manage day-to-day billing process ensuring invoices are accurate and issued on time, with a focus on resolving issues and identifying root causes.
Monitor revenue reporting and data quality
Maintain billing processes and controls to ensure consistency and compliance, with a focus continuous improvement and identifying gaps.
Assist the Head of Billing in implementing updates to billing procedures or systems
Work collaboratively with key stakeholders cross functionally to investigate and resolve billing discrepancies and fix root causes.
2. Policy and Charges Management
Manage the correct application of charge codes and billing policies
Coordinate updates to charges (e.g. handling charges, due carrier charges)
Ensure billing changes are communicated and reflected in systems
3. Reporting and Analysis
Produce regular billing reports for analysis of billing data
Identify trends or issues
Provide monthly reviews and reporting for stakeholders
Reconciliation and checking of invoices, including those from partner airlines
4. Claims & Disputes Management
Co-ordinate the approval process for Claims
Resolution of disputes in a timely manner
Work with internal and external stakeholders and service partners to improve claim handling processes
5. Systems and Process Improvement
Support the management of billing systems and tools
Identify opportunities to improve or automate processes
Coordinate testing and implementing system enhancements
6. Team Collaboration
Work collaboratively within the billing team and with wider departments
Provide support to colleagues and share knowledge
Contribute to a culture of continuous improvement
7. Customer Support
Provide clear and timely responses to billing queries
Support delivery of a positive customer experience
8. Compliance and Controls
Ensure billing activities follow company policies and financial controls
Support audit activities when required
Maintain awareness of relevant industry standards (e.g. IATA guidelines)
It's all about you
What you’ll bring to IAG Cargo:
Willingness to learn and real enthusiasm for finding solutions
Experience in billing, finance, or revenue accounting with a good understanding of invoicing and accounts receivable processes
Strong attention to detail and problem-solving skills
Comfortable working with data and financial systems
Good communication and organisational skills
Ability to manage workload and meet deadlines, in a fast-paced environment
Skills and Experience:
Experience in logistics, cargo, or airline industry (beneficial)
Exposure to process improvement or automation initiatives
Experience using billing or finance systems
We’ll treat you right
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
A hybrid environment with 3 days a week in the office and two from home.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Diversity and Inclusion
Our recruitment procedures positively support our diversity and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.