Billing Operations Executive
Full-timeMid · 2-5 yearsH1B likely
About this role
Senior Executive - Billing Operations
Location: Bangalore
Reporting to: Senior Manager – Order to Cash
About the Role
The Billing Operations Executive will manage end-to-end customer invoicing, submission and collections for a cohort. The role ensures invoices are accurate, compliant, timely, and aligned with customer contracts while partnering closely with Sales and Account Managers.
Key Responsibilities
Billing Operations
- Generate customer invoices accurately and on time.
- Validate supporting documents before billing.
- Verify pricing, taxes, discounts and approvals.
- Process recurring and milestone-based billing.
- Prepare debit notes and credit notes.
- Ensure GST-compliant invoicing.
Billing Validation
Review:
- Customer contracts
- Purchase Orders
- Work Orders
- Billing milestones
- Rate cards
- Customer master data
Ensure no billing errors prior to invoice generation.
Customer Coordination
- Coordinate invoice revisions where required.
- Share invoice copies and supporting documents.
- Support customer onboarding for billing.
- Support in collections follow up
Internal Coordination
Partner with:
- Sales
- Account Managers
- Product teams
- Accounts Receivable
to resolve billing exceptions.
Revenue Support
- Identify uninvoiced transactions.
- Monitor pending billings.
- Escalate revenue leakage risks.
- Ensure all completed services are invoiced.
Compliance
Maintain complete documentation for:
- Contracts
- Approvals
- Audit requests
Skills Required
- Strong understanding of invoicing
- Knowledge of GST
- Excellent attention to detail
- Strong Excel skills
- ERP experience (Zoho preferred)
- Good communication skills
- Ability to coordinate with multiple stakeholders
- Strong process orientation
Preferred Qualifications
- B.Com / M.Com / MBA Finance
- 2–5 years of billing or finance operations experience
- Experience in SaaS, consulting or services industry preferred