Biz Ops Lead
About this role
About AirOps
AirOps is the full-service platform for brand growth in the age of AI search. As consumers shift from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the entire ruleset of growth is being rewritten. Buyers now rely on agents to discover, recommend, and purchase products and services for them. If your brand isn't part of the answer, you aren't in the running.
Our platform offers everything a brand needs to get found, recommended, and earn trust. We work with category leaders, including teams at Ramp, Chime, Airbnb, ServiceNow, and Rippling, to drive visibility and accelerate growth from AI search.
Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we're headquartered in San Francisco, New York, and Montevideo.
As our Biz Ops Lead, you'll build the operational and analytical foundation that scales AirOps to $100M and beyond. This is a high-ownership, high-leverage role — part operator, part strategist, part builder — where no task is too small and no problem is too ambiguous. You'll systematize the repetitive, sprint into the strategic, and help the business run faster and smarter at every layer.
What you’ll do
Build and own the operating cadences that keep AirOps aligned and moving — Annual Planning, WBRs, OKRs, etc.
Design AI-native workflows across Deal Desk, Business Reporting, and workspace management using AirOps, Claude, and other tools
Embed into functions for 2–4 week strategic sprints — diagnosing problems, structuring solutions, and driving them to completion
Own deep analytical work - leadership reporting to deep-dive analyses across pricing, customer cohorts, sales capacity, strategic forecasting etc.
Identify and size new opportunities — verticals, pricing motions, expansion plays — with clear unit economics and a path to execution
Manage core operational infrastructure: compliance, vendor management, and G&A services
Who you are
5+ years of experience in strategy, consulting, chief of staff, or business operations role in a high-growth environment.
Highly analytical — you build revenue models, cohort analyses, pricing tests, and capacity scenarios from scratch, and turn data into clear recommendations
Automation-native — you reach for AI tools instinctively, vibe-code workflows, and eliminate manual work wherever you find it
Systems-oriented — you instinctively turn recurring work into structured frameworks, not one-off solutions
Fast context-switcher — you embed into a new function and contribute meaningfully within days
Strategy and execution-focused — you drive projects to completion and own outcomes, not just facilitate meetings
Comfortable across functions — you move fluidly across finance, GTM, and product without losing clarity or momentum
Strong communicator — equally crisp writing an exec summary or facilitating a leadership offsite
Low-ego — you take the unglamorous work as seriously as the high-visibility stuff
Thrive in ambiguity — you bring structure, prioritization, and velocity to fast-moving environments.
Bonus:
Shipped something with AI — built a workflow, tool, or automation that people actually used
Revenue strategy exposure — you understand how dollars flow through the business, from pricing and packaging to pipeline and margin
High-growth SaaS experience — you've seen the $10M–$100M ARR inflection points firsthand
Our Guiding Principles
Extreme Ownership
Quality
Curiosity and Play
Make Our Customers Heroes
Respectful Candor
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!