Brand Expert

Brand Expert, Charlotte Tilbury - Space NK, London

40 Hours per week, Full time position

About Charlotte Tilbury Beauty

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing. 

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. 

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. 

If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don’t just work in beauty - you make dreams come true. 

Requirements

About your role

You act as the ultimate Charlotte Tilbury Ambassador by leading and engaging Retailer’s teams and managers with the unique Charlotte Tilbury vision. You are a dynamic and inspirational Artist who is a true coach that helps develop teams on artistry, product knowledge and our brand Values.  

You are flexible and a strong communicator that has the capability to create a long-lasting relationships with teams, supporting all stores in your area.

You are the connection between Charlotte Tilbury world and the Retailer. You will engage in re-creating a Charlotte Tilbury experience in the stores both for the teams and the customers through mini training sessions and facilitating mini events. You pride yourself on creating and driving magical customer experience by building genuine emotional connections. Not only do you dare to dream it – you dare to do it.

As a Brand Expert, you will

• Achieve sales and KPI targets as set by your Manager
• Coach retailer’s teams to sell Charlotte Tilbury products to achieve weekly sales and KPI targets
• Own and facilitate mini events and pre booked services in store to promote the Charlotte Tilbury experience and magic service whilst delivering sales.
• Drive brand awareness and consideration by converting walk in customers to services, always delivering Charlotte’s magic service
• Utilise platforms provided by retailer to educate and engage teams with digital and video content
• Support visual merchandising, products layout, VM standards, testers, stock and feedback to your line manager

Commercial Accountabilities: 

• Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology. Build brand awareness by creating lasting emotional connections with customers
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
• Devise and deliver a compelling eventing plan for all of the doors in your area
• Share sales and KPI results with your line manager every week with robust reporting

Operational Accountabilities:

• Working and liaising with Retailer team to ensure brand compliance with policies and procedures
• Flag issues on stock and tester levels to the store management and your line manager
• Execute flawless visual merchandising and standards on a daily basis

About you

Shake It Up

• Naturally creative, seeking innovative ways to over perform and deliver
• An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
• Assertive with energy and drive to succeed

Win Together

• Strong emotional intelligence and engaging personable skills that can be adapted to suit situation
• Ability to build and maintain strong relationships with Retailer’s team and stakeholders
• Acts with integrity and isn’t reluctant to hold ownership

Share the Magic

• Dynamic and inspirational with customers and peers
• Excitement for beauty and artistry
• Passionate leadership taking pride in team success

Embrace the challenge

• Time management and prioritisation
• Agile and solution orientated
• Resilient when dealing with ambiguity
• Confident leadership to galvanise Retailer’s teams through a strong sense of purpose

Benefits

Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam. 

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed. 

Why join us? 

• We provide a range of magical benefits tailored to each region. For full details, please connect with your local TA representative. 
• Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. 
• We offer a structured induction programme – Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations. 
• Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals. 
• Wellness and social benefits including Assist Programs and regular social connects with colleagues. 

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. 

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments. 

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!