About this role
Comprehensive understanding of business process and business terminologies Understand Business Requirements and Perform Business Analysis Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Good in implementation, getting customizations done and administration work related to Zoho and its related apps i.e. Zoho People, Recruit, CRM, Zoho mail, etc. Complete understanding of the process from Development till the end support. A complete knowledge about the system configuration and its setup. Manage the project quality, meet delivery time line and estimate Implementation, customization and administration of suite of Zoho\none applications including ZOHO CRM, Inventory, Analytics, Projects, Desk, Books Understand the business requirements of the client and implement\nand customize various modules (CRM, Sales, Accounts, HR etc) Work with Zoho support team to resolve any reported issues. Track issues and provide periodic updates Business Intelligence conceptual understanding and Business process mapping and flowchart preparation, documentation Requirements ERP Implementation and project management experience Assist, train and create guidelines for the users to understand\nthe complexities of the product. Should be open for Travel within /outside the city Must possess strong leadership and change management skills and\nwill work with the teams to effect successful upgrades/changes in the ERP system Strong planning, organization, critical thinking, decision-making\nskills and problem-solving aptitude Proficient in English language communication(oral and written)
