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At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Position is responsible for conducting moderate to complex analysis in assigned area to include monitoring of resources, evaluation of processes and presentation of historical information trends to ensure optimal departmental effectiveness. This position requires a well-developed understanding of the health insurance/health care industry, and in-depth understanding of health care data and the methods of data analysis.Desired Skills
Advanced Excel and PowerPoint skills, including experience with complex data analysis, dashboards, scorecards, and executive presentations.
Healthcare analytics or operations experience, preferably within population health, managed care, health plans, care management, quality, or clinical operations.
Strong analytical and problem-solving skills with the ability to identify trends, investigate root causes, and translate data into actionable recommendations.
Experience improving or automating reporting and operational processes.
Strong communication and presentation skills with the ability to effectively communicate complex information to leaders and cross-functional stakeholders.
Demonstrated ability to manage multiple priorities, work independently through ambiguity, and develop creative solutions to business and operational challenges.
Education: Bachelor’s degree in business, computer science, finance, or related field; Master’s in Business or Health Management preferred
Licenses/Certifications: (None)
Experience / Knowledge / Skills
Three (3) years experience in healthcare planning/operations or business operations; two (2) years of data analysis
Facets system data analysis preferred
Personal computer experience should include working with Microsoft Word, Excel, PowerPoint and Outlook at the intermediate level at a minimum
Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
Organizational skills with the ability to handle multiple tasks and/or projects at one time
Customer service skills with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from all departments within and outside the Company
Analytical and interpretation skills including departmental, utilization, financial and operations data
Decision-making skills with the ability to investigate and weigh alternatives and select the course of action that provides the greatest benefit to the organization
Creative thinking skills with the ability to ask the needed bigger-picture questions that lead to process and team improvements
Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time
Problem solving skills with the ability to look for root causes and implementable, workable solutions
Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs
Must have a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization
Knowledgeable and compliant with all relevant laws, rules regulations and accreditation standards and requirement
Principal Accountabilities
Leads and participates in the planning, research, analysis, development and implementation of data mining and strategic planning opportunities.
Develops and maintains an understanding of operations processing functions and the related data capture.
Collaborates with a team to drive investigating root cause, and resolving a wide variety of causes of outliers.
Develops and create operations analysis and implication using reports generated from internal reporting software.
Works with third party vendors to validate and analyze data; ensure routine & ad-hoc data requests are completed timely.
Maintains documentation on all queries/reports developed.
Implement processes, procedures and tools to formalize and streamline processes.
Develops and produce monthly reporting mechanisms providing feedback to management and departmental level managers to measure the Company’s progress on achieving corporate goals on both a monthly and year to date basis.
Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable, and defined in the Memorial Hermann Health Solutions Inc department policies.
Communicate, collaborate and cooperate with internal and external stakeholders.
Adheres to all Compliance/Program Integrity requirements.
Complies with HIPAA Regulations
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
