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We are looking for a Business Analytics Specialist to serve as a key technical authority within the Global Metrics team and help define the architecture, standards, and analytical foundations that support Customer Support operations globally.
The professional will be responsible for defining and evolving the end-to-end data architecture across the Global Customer Support ecosystem, including data ingestion patterns, Medallion Architecture (Bronze / Silver / Gold), dimensional modeling, semantic layers, KPI frameworks, data governance, and analytical standards.
The role requires strong hands-on experience with Databricks and dbt, as well as experience working with large-scale datasets, high-volume data ingestion, and scalable data pipelines.
Experience with AI-oriented data architectures and data modeling for MLOps is highly desirable but not mandatory.