Business Support Lead

Company Description

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something.  You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?

We’re looking for a Business Support Lead to join our Tāmaki-makau-rau/Auckland or Te Whanganui-a-Tara/Wellington team.

The team you'll join: 

As a Business Support Lead within our practice, you will play a critical role in enabling the effective delivery and performance of our portfolios. Working closely with Portfolio Leads, you will provide both operational support and strategic insight to ensure the portfolios run efficiently, are well coordinated, and achieve their business objectives.

You will be joining a high-performing and collaborative team that supports senior leaders across a fast-paced and evolving environment. In this role, you’ll go beyond traditional administrative support - bringing strong judgement, attention to detail, and a proactive mindset to coordinate key business activities, deliver high-quality reporting, and provide data-driven insights that support decision-making and improve portfolio performance.

Job Description

The impact you’ll make:

As a Business Support Lead, you will be responsible for coordinating core business activities across the portfolio while supporting Portfolio Leads with both day-to-day priorities and longer-term planning. You will:

• Support Portfolio Leads with day-to-day operations, key priorities, and preparation of reports, presentations, and materials for leadership meetings.
• Assist with annual business planning and track progress against key initiatives.
• Manage billing activities, including tracking WIP reports, resolving issues, and ensuring financial processes are completed accurately and on time.
• Produce regular performance reporting and analyse data to highlight trends and insights that support informed decision-making.
• Organise and facilitate monthly performance meetings and key forums, including preparing agendas, coordinating logistics, and tracking follow-up actions.
• Plan and deliver team and portfolio events, including venue coordination, logistics, and stakeholder communication.
• Support internal communications and team engagement activities across the portfolios.
• Identify opportunities to improve processes and ways of working, proactively suggesting ideas and contributing to continuous improvement initiatives.

Qualifications

Your expertise:

• Experience in a similar role (e.g. PA, Team Coordinator, Project Coordinator).
• Experience working in a professional services or corporate environment.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• High attention to detail and strong forward planning capability.
• Clear and confident communication skills, with the ability to work effectively with stakeholders at all levels.
• Strong analytical capability, with the ability to review data and highlight key insights to support decisions.
• Proven ability to build strong working relationships internally and externally.
• A high level of professionalism, with the ability to handle confidential information with discretion.
• A proactive, solutions-focused mindset and a willingness to take ownership.
• Comfort working in a fast-paced and changing environment.
• Curiosity and a genuine interest in how the business operates.
• Confidence to suggest improvements and challenge existing ways of working where appropriate.

Additional Information

Making an impact that matters, together: 

We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference. 

Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop. 

How you’ll be rewarded:  

We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection.  

We offer you: 

• Flexible work arrangements – work in a way that suits you, us and our clients best     
• Subsidised professional qualifications and paid professional memberships 
• Subsidised health insurance 
• Income protection insurance 
• 22 days annual leave 
• Social events, social sports teams, and monthly firm drinks 
• A focus on wellness and well-being  
• Community focused volunteer days 
• A focus on the environment and sustainability 
• Plus much more 

Ready to bring your creativity to a place where your work truly makes an impact? We would love to hear from you – apply today!

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte<interviews@hirevue.com>. If you receive a suspicious email, verify its authenticity by contacting us at NZinfo@deloitte.co.nz.