HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.
Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.
We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.
Role Purpose
- Provide one-on-one coaching to their FA team during team flying monthly and ground duty (1 day Office Duty per month), meet each of their FA at least once a year, facilitating their integration into the UO culture.
- Offer constructive feedback and performance evaluations to foster professional growth and development.
- Act as a cultural ambassador, helping new joiners understand and embrace the values and expectations of the UO community.
- Identify their FA team with substandard performance and develop tailored improvement plans, ensuring accountability and support.
- Foster a positive team environment through team-building activities and regular engagement initiatives.
- Facilitate open communication within the team, promoting collaboration and mutual support.
- Collaborate with AMCC and CCM team to align team goals with Company objectives.
- Track their FA team’s overall performance assessment and /or scores to assess the effectiveness of coaching and mentorship efforts.
- Report to AM, Cabin Crew for any performance or people issues of the FA team. Provide regular reports on team performance, highlighting successes and areas for improvement.
- Disseminate the company’s information.
- Any other ad-hoc related support duties assigned.
- Perform flying duty.
The Ideal Candidate
- Minimum 1 years’ working experience in aviation industry with supervisory role preferably with 2 years of flying experience in HK Express;
- Ability to inspire, build trust and respect among the crew community.
- Ability to coach, motivate and develop others.
- Excellent communication and interpersonal skills.
- Ability to prioritize and multitask.
- Ability to work under pressure.
