Pittsburgh, United States of AmericaMid · 2-5 years
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About this role
The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.
Hours: 28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends. Reports to: General Manager of Café Services Status: Part-time, Non-exempt, not tip eligible Salary: $20 -$30hr. based on experience! Responsibilities:
Supervisory Responsibilities (50%):
Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
Supports ongoing learning and development of team members
Directs Café staff by prioritizing duties and ensuring productivity
Oversees wine bar for events
Helps to create and foster a respectful and inclusive team environment
Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures
Café Services (30%):
Provides exemplary customer service to guests while working shifts alongside Café Services staff
Works with Café Manager to troubleshoot POS system and other front of house equipment
Interacts with guests to get feedback on product quality and service levels
Handles visitor inquiries, complaints, and requests
Maintains safety and food quality standards at all times and in all areas of the Café
Maintains supply inventory of office and Café
Receives and puts away deliveries
In partnership with the Café Manager, modify or create menus that meet quality standards
Prepare meals and prep support as needed
Administrative Responsibilities (20%):
Ensures all end of day reporting is completed
Assist in register programming, end of month reporting, and inventory
Maintain up to date knowledge of industry standards and best practices
Qualifications:
Must have excellent customer service and communication skills
Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
Minimum of 1 year of café restaurant supervisory experience required
Knowledge of food safety standards and best practices
Must have basic computer skills, experience with Points of Sale (POS) systems a plus
Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
Availability to work weekend and evening hours
Clearance of a criminal background check
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.
