Call Center Trainer

Overview

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Responsibilities

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. 

 

Job Responsibilities: 

• Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. 
• Assist with customer complaints or inquiries from client or senior management. 
• Assist in identifying training needs. 
• Monitor random calls to improve quality. 
• Minimize errors and track performance. 

Qualifications

Talent Requirements: 

• Two (2) years supervisory experience. 
• Experience with Trapeze a must. 
• Highly organized with the ability to handle multiple projects simultaneously. 
• Excellent customer service skills. 
• Must work effectively with fellow employees and have strong leadership characteristics. 
• Must have the ability to recruit and develop staff to deliver reliable service product. 
• Proficient in Microsoft Office software. 
• Ability to work a varied schedule. 
• Demonstrated ability to supervise with a "Safety First" attitude. 

Starting Pay Rate: $32 - $32.47/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

 

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

 

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