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The Cash and Trade Processing Analyst 2 is an intermediate level role responsible for ensuring client inquiries are handled as per the agreed standards and transactions are processed accurately, on time in coordination with the Transaction Services team. The overall objective is to research, conduct analyses, and resolve issues.
Responsibilities:
• Create customized transaction services reports based on data analysis
• Monitor and research errors to ensure adherence to audit and control policies
. Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade operations team interacts with others business unites in accomplishing objectives
• Assist with providing informal guidance or on-the-job-training to new team members as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• 2-4 years of experience in Customer Service, preferably in Trade
• Effective verbal and written skills (required cantonese language to support HK Client)
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite
Education:
Bachelor’s/University degree or equivalent experience, preferably a recognized tertiary qualification in Banking, Business, Finance, Economics, Accounting or Management
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
• A recognized tertiary qualification in Banking, Business, Finance, Economics, Accounting or Management.
• About 2-4 year experience in Customer Service, preferably in Trade.
• Exposure to Client interaction and should have a flair for customer service intelligence.
• Good communication and interpersonal skill. Consistently demonstrates clear and concise written and verbal communication skills.
• Excellent communication skills in English and Cantonese (Read, Write & Speak) is mandatory and proficiency in Mandarin language will be an added advantage.
• Knowledge of guidelines governing Letters of Credit & other Trade products.
��� Excellent problem solving & analytical skills.
• Proficient in Microsoft Office Applications.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
