Catering Sales and Events Manager

Job Summary: The Catering Sales and Events Manager is responsible for increasing hotel revenues by soliciting catering business and ensuring the hotel fulfills all contracted obligations. This role manages client relationships, coordinates catering events, and collaborates with the sales team to maximize catering sales and guest satisfaction. 

Essential Functions and Duties: 

• Provide professional and courteous service at all times. 

• Make selective solicitation calls to potential clients. 

• Follow up on leads through phone calls, correspondence, or personal visits. 

• Develop and implement innovative sales and marketing techniques. 

• Plan, supervise, and coordinate all catered functions to ensure hotel obligations are met. 

• Maintain an organized filing system for accounts and prepare required reports. 

• Build and maintain relationships with clients, group leaders, and meeting planners to foster additional business. 

• Attend and oversee catered events to ensure successful execution and client satisfaction. 

• Maintain good rapport with local civic groups and associations to generate business. 

• Prepare monthly banquet food and beverage revenue forecasts and reports. 

• Work closely with the sales department to minimize tentative holds on public space. 

• Attend weekly sales and staff meetings. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Proven experience in catering sales or a similar role, with a strong focus on client relationship management. 

• Knowledge of sales strategies and catering operations, including event planning and execution. 

• Excellent communication and negotiation skills, with the ability to build and maintain strong client relationships. 

• Strong organizational skills, with the ability to manage multiple events and prioritize tasks effectively. 

• Proficiency in using CRM systems and Microsoft Office for reporting and account management. 

• Ability to analyze market trends and competitor activity to inform sales strategies. 

• Strong problem-solving skills and attention to detail. 

• Ability to work independently and as part of a team. 

Work Environment: 

• Primarily indoor office work with occasional travel for client meetings and events. 

• Frequent interaction with clients, staff, and vendors, requiring flexibility in communication and scheduling. 

• Must be available to work evenings, weekends, and holidays to accommodate event schedules and client needs. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.