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Jobs / Customer Service Manager in United States of America
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Citi·BFSI·1 hour ago
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Citi Commercial Bank -Director, Cash Mgmt Strategic Sales Lead

New York New York United States, United States of AmericaSenior · 10-15 years

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About this role

The Cash Management Strategic Sales Lead is a strategic professional. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.

Responsibilities:

  • Responsible for client advisory to increase cash management pipeline for both fast-growing and strategically important clients

  • Drives payments revenue growth and commercialization of upcoming new digital products

  • Spearheads overall commercialization of toolkits and content, to equip Sales and Banking teams to have maximal business impact

  • Assesses client trends to identify gaps and opportunities for Citi’s value proposition

  • Provides detailed insights to product and market management teams

  • Works closely with Product Management to refine solution development, product positioning and packaging

  • Provides thought leadership in cash and treasury management trends and best practices

  • Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time

Qualifications:

  • 15+ years commercial banking experience, preferably within roles of increasing responsibility

  • Demonstrated success driving business results through effective sales management

  • Proven track record of initiating, executing and growing complex client relationships

  • MBA preferred

Education:

  • Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Commercial and Business Sales

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Job Family:

Commercial Product Sales

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$200 000,00 - $300 000,00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

sept 02, 2026

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Automated Processing and AI


We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

 

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

 

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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