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Key Responsibilities:
Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. This may include visiting the accident location to examine, photograph and diagram physical facts and conduct neighborhood canvasses.
Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
Interprets and evaluates medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly.
Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
Assists, when requested, in the selection and evaluation of experts as needed.
Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition.
Will participate in special projects or training programs.
Will assist in the training of Claims Service Specialists II and below.
Performs other related duties as required or requested.
Will keep management informed of activities and problems within assigned area of responsibility.
Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
Successfully completes all required training and applies.
Meets basic claim handling performance standards.
Manage stretch assignments based on experience with oversight.
Key Requirements:
1+ years of claim work experience in MD - Material Damage
Excellent customer service, communication and collaboration skills.
Sound time management skills and detailed oriented.
Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $67,000 to $70,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
