Cleaning Services Operations Manager

We are seeking an experienced Operations Manager to oversee the daily and strategic operations of a cleaning services business. This role involves supervising a large field team, ensuring contract delivery, maintaining service quality, and managing client relationships. Key Responsibilities: Lead and manage supervisors, drivers, and cleaners across multiple locations Implement and monitor cleaning schedules and service contracts Handle client acquisition, retention, and complaint resolution Coordinate manpower planning, recruitment, and training Ensure health and safety standards are met on all job sites Manage inventory, procurement, and logistics of cleaning supplies Monitor operational costs and suggest efficiency improvements Generate performance and compliance reports for management Requirements: 5–7 years of experience in cleaning/facilities management (UAE/GCC preferred) Strong leadership, organizational, and team coordination skills Good knowledge of cleaning tools, materials, and service protocols Fluent in English (Hindi/Nepali is a plus); strong reporting skills Valid UAE driving license preferred but not mandatory Strong client-facing and communication abilities