Location: South Africa – Remote
Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours
Employment: Permanent, Full-Time
Requirements
Key Responsibilities
- Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
- Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
- Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
- Translate technical campaign and data explanations into clear, concise, client-ready communication.
- Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
- Walk clients through reporting and dashboard outputs and identify potential issues.
- Escalate delivery, relationship, and scope risks proactively.
- Maintain accurate account documentation and ensure commitments are recorded and followed through.
Must-Have Requirements
- 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
- Ideally 4–6+ years of experience for independent client ownership.
- Exceptional written and spoken English.
- Proven ability to lead agency or brand calls independently and professionally.
- Strong project management, organisation, and follow-through skills.
- Ability to manage multiple accounts, priorities, and recurring deadlines.
- Good understanding of digital/programmatic media and campaign concepts.
- Strong judgment regarding when to resolve an issue independently and when to escalate.
- Strong Excel and Google Sheets skills.
Preferred Experience
- Programmatic campaign or DSP experience.
- Agency-side or white-label/reseller experience.
- Experience with media reporting or ad-tech clients.
- Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.
Success in the Role
- Clients receive fast, clear communication without needing to chase updates.
- Reporting and recurring deliverables are consistently delivered on time.
- Client requests are accurately triaged and communicated to technical teams.
- Risks and missing information are identified before they affect delivery.
- The technical delivery team can focus on execution without unnecessary client-management interruptions.
Important: This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.
